RAID Cycling Booking Terms and Conditions

Effective date: July 19, 2026

These Booking Terms and Conditions (“Terms”) govern reservations for trips, tours, activities, accommodations, bicycle rentals, and related services offered by RAID Cycling LLC, a Nevada limited liability company (“RAID,” “we,” “us,” or “our”). “Guest,” “you,” and “your” refer to each traveler.

1. Eligibility and Authority to Book

Guests must be at least 18 years old at departure. The person making a reservation represents that they are authorized to provide information and accept these Terms for every Guest included in the booking.

Each Guest may also be required to sign RAID’s participant agreement, acknowledgment of risks, release, and waiver. A reservation is confirmed only after RAID accepts it in writing and receives the required payment.

2. Prices and Inclusions

Unless stated otherwise, prices are per person, based on double occupancy, quoted in U.S. dollars, and limited to items expressly listed in the applicable itinerary or booking confirmation.

Single supplements, bicycle rentals, optional activities, airfare, insurance, visas, medical expenses, excess baggage, personal purchases, and unlisted items are additional.

Prices may change before confirmation. After confirmation, RAID may pass through newly imposed or increased taxes, park fees, fuel surcharges, government charges, or similar supplier costs outside RAID’s reasonable control, where permitted by law.

3. Payments and Processing

RAID may use WeTravel or another third-party payment processor. The processor’s separate terms apply. Disclosed card-processing fees, insurance premiums, and amounts retained by third parties are nonrefundable except where required by law.

4. Deposits and 14-Day Grace Period

A deposit is required. It is fully refundable when RAID receives written cancellation notice within 14 calendar days of booking, provided the reservation was made at least 14 days before the applicable final-payment deadline.

After the grace period, the cancellation schedule below controls. A cancellation is effective when received at travel@raidcycling.cc.

5. Final-Payment Deadlines

Scheduled Departures

The remaining balance is due 95 days before departure. Bookings made 95 days or fewer before departure require full payment at booking.

Special and Private Departures

The remaining balance is due 155 days before departure. Bookings made 155 days or fewer before departure require full payment at booking.

If payment is not received when due, RAID may cancel the reservation and apply the cancellation terms.

6. Guest Cancellations

Cancellation fees are assessed per person according to the calendar days between RAID’s receipt of written notice and departure.

If the cancellation fee is less than the amount paid, RAID will refund the difference to the original payment method. If it equals or exceeds the amount paid, no refund is due.

No refund or credit is provided for late arrival, early departure, voluntary withdrawal, missed or declined services, inadequate travel documents, or removal for prohibited conduct.

7. Transfers

A Guest may request transfer to another available RAID trip departing within two years of the original date.

RAID charges no separate administrative transfer fee, but transfers are subject to written approval, availability, any increase in trip price, a new deposit if required, and nonrefundable supplier costs.

No refund is due if the replacement trip costs less. Transferred amounts have no cash value, are nontransferable between people, and may be used only once.

Requests received 60 days or fewer before departure are treated as cancellations. Name substitutions require written approval.

8. Changes or Cancellation by RAID

RAID may modify an itinerary, route, accommodation, activity, guide, staffing level, vehicle, meal, or other component when reasonably necessary for safety, weather, operations, supplier availability, or local conditions.

RAID may provide reasonably comparable substitutes. An itinerary change does not automatically create a right to a refund.

If RAID cancels an entire trip for a reason within its control, a Guest may transfer recoverable amounts to another available departure or receive a refund of recoverable amounts paid directly to RAID.

RAID may also provide a $150 credit valid toward a RAID departure beginning within two years of the cancelled trip’s original start date.

RAID is not responsible for independently purchased airfare, lodging, insurance, visas, equipment, or incidental expenses. Guests should avoid nonrefundable arrangements until RAID confirms trip operation.

9. Events Outside RAID’s Control

RAID is not responsible for delay, change, interruption, or cancellation caused by circumstances beyond its reasonable control, including severe weather, natural disasters, wildfire, epidemic, pandemic, war, terrorism, civil unrest, government action, sanctions, border closures, strikes, transportation or infrastructure failures, supplier insolvency, or road, trail, park, or venue closures.

RAID may offer an alternative itinerary, postponement, substitute service, recoverable refund, or travel credit. Any refund is limited to amounts RAID recovers or avoids paying suppliers, except where applicable law requires otherwise.

Additional costs arising from circumstances outside RAID’s control are the Guest’s responsibility.

10. Travel Insurance and Emergency Assistance

RAID strongly recommends purchasing comprehensive travel insurance immediately after booking. Coverage should include cancellation, interruption, emergency medical care, evacuation, repatriation, delay, baggage, bicycles, equipment, and itinerary activities.

WeTravel may provide access to an independent insurer. RAID does not issue, underwrite, administer, or determine insurance coverage.

Emergency-response memberships such as Global Rescue are different from travel insurance and may not reimburse financial losses. A denied insurance or membership claim does not change RAID’s cancellation terms.

11. Travel Documents

Guests are responsible for passports, visas, permits, vaccinations, entry authorizations, and other required documents. Reservation names must match travel documents.

RAID is not responsible for denied boarding, entry, or participation caused by missing, expired, inaccurate, or inadequate documentation.

12. Health, Fitness, and Assistance

Guests must determine whether a trip is suitable for their health, fitness, experience, and abilities. Guests should consult a physician when appropriate and disclose conditions, allergies, medications, disabilities, or circumstances materially affecting participation.

RAID may require medical clearance or restrict participation for safety. RAID personnel and suppliers cannot provide personal care, lifting, mobility assistance, or medical supervision.

13. Rider Requirements and Safety

RAID trips are intended for experienced recreational cyclists. Unless an itinerary states otherwise, Guests should be comfortable riding in a small group, maintaining approximately 15–18 mph under ordinary road conditions, completing the published mileage and elevation, and handling descents, traffic, variable surfaces, and changing weather.

Guests must follow laws and staff instructions, wear an approved helmet, use appropriate safety equipment, avoid riding while impaired, and stop when instructed.

RAID may require a Guest to shorten a stage, take an alternate route, use support transportation, or stop riding when reasonably necessary for safety.

14. Inherent and Activity-Specific Risks

Adventure travel and cycling involve inherent risks, including collision, falling, equipment failure, traffic, loose gravel, tunnels, steep terrain, extreme weather, fatigue, dehydration, hypothermia, heat illness, altitude effects, delayed medical care, wildlife, illness, and the acts or omissions of others.

Water activities may involve drowning, immersion, capsizing, rough water, collision, slips, cold exposure, and wildlife.

Off-road and all-terrain transportation may involve collision, overturning, rough terrain, jolting, debris, equipment failure, environmental exposure, and wildlife.

Guests must follow operator instructions and use required safety equipment. Participation is also subject to RAID’s separate acknowledgment of risks and release agreement.

15. Guides and Support Vehicles

RAID provides guides, operational staff, and support vehicles appropriate to the itinerary and group.

A typical guide-to-guest ratio may be approximately 1:3 or 1:4, but staffing is not guaranteed unless expressly stated in a signed private-trip agreement.

Support-vehicle access, space, and timing vary. When operationally feasible, a Guest who cannot continue may be transported and may miss part or all of a stage. Emergency or off-route transportation may result in additional costs.

16. Bicycles, Rentals, and Shipping

Guests bringing bicycles are responsible for their condition, suitability, transportation, customs clearance, assembly, maintenance, and insurance.

On selected trips, RAID may arrange rentals or trip-specific bicycle packages through an independent provider. Brands, sizes, models, and components are subject to availability and comparable substitution.

Guests must inspect and test bicycles, report concerns promptly, follow instructions, and pay for loss or damage beyond ordinary wear while the bicycle is under their control.

Third-party bicycle shipping may be available. Any shipping contract is between the Guest and provider. RAID is not responsible for loss, damage, delay, customs charges, duties, or failed delivery.

17. Accommodations and Roommates

Prices are based on double occupancy unless stated otherwise. Guests selecting shared accommodations authorize RAID to assign a same-gender roommate, with separate beds when available.

RAID cannot guarantee roommate compatibility. If no roommate is available, the Guest may be responsible for the single-occupancy supplement.

Single rooms are subject to availability. Some properties may have shared bathrooms or limited room configurations. A Guest requesting alternate accommodations during a trip must pay all resulting costs.

18. Dietary Requests and Allergies

RAID will make reasonable efforts to communicate dietary restrictions but cannot guarantee accommodation or an allergen-free environment.

Ingredients, preparation practices, and cross-contact vary. Guests are responsible for determining whether an offering is suitable and for carrying necessary medication.

19. Independent Suppliers and Activities

Hotels, carriers, restaurants, bicycle companies, guides, activity operators, and other providers are independent suppliers responsible for their services and personnel. Supplier terms and local laws may apply.

Passenger tickets issued by a carrier constitute a contract between the Guest and that carrier.

To the fullest extent permitted by law, RAID is not responsible for a supplier’s delay, cancellation, negligence, misconduct, equipment, or failure to provide services.

Activities not arranged or led by RAID are undertaken at the Guest’s own risk and expense.

20. Airport Transfers

Airport transfers are included only when expressly stated in the itinerary or booking confirmation.

Included transfers operate at designated locations and times. Guests arriving outside those parameters are responsible for arranging and paying for alternative transportation.

Airport transfers are not included on RAID’s Japan itineraries unless expressly stated otherwise.

21. Guest Conduct

RAID may deny or terminate participation, without refund, for conduct that is abusive, threatening, discriminatory, harassing, violent, illegal, unsafe, materially disruptive, damaging to property, or persistently contrary to staff instructions.

A removed Guest is responsible for all resulting transportation, lodging, meals, and related expenses.

22. Property and Damage

Guests are responsible for damage they cause to accommodations, vehicles, bicycles, equipment, or other property.

RAID is not responsible for loss, theft, or damage to baggage, bicycles, electronics, passports, or other personal property except where applicable law provides otherwise.

23. Photography and Publicity

Where permitted by law, Guests allow RAID to use trip photographs and recordings for editorial and promotional purposes without compensation.

A Guest may opt out by notifying RAID in writing before departure. RAID will make reasonable efforts to honor the request.

24. Complaints

Guests should promptly report concerns to the trip leader so RAID has an opportunity to address them.

Unresolved complaints must be submitted to travel@raidcycling.cc within 30 days after the trip and should include relevant details and supporting documents.

25. Limitation of Liability

To the fullest extent permitted by law, RAID is not liable for indirect, incidental, special, exemplary, or consequential damages.

RAID’s aggregate contractual liability arising from a booking will not exceed the amount the affected Guest paid directly to RAID for the trip giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

26. Chargebacks

Guests agree to contact RAID and make a good-faith effort to resolve billing disputes before initiating a chargeback.

A chargeback does not cancel a booking or override these Terms. This provision does not waive nonwaivable consumer rights.

27. Informal Dispute Resolution

Before filing arbitration or litigation, a party must send written notice describing the dispute, requested relief, and relevant booking information.

Notices to RAID must be emailed and mailed to the addresses below. The parties will attempt in good faith to resolve the dispute for 30 days after receipt.

28. Binding Individual Arbitration

Except for eligible small-claims matters or where prohibited by law, unresolved disputes will be determined through binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules.

The Federal Arbitration Act governs. The arbitrator may award individual remedies available in court but may not combine different individuals’ claims without written agreement.

Small-Claims Exception

Either party may bring an eligible individual matter in small-claims court.

Arbitration Opt-Out

A Guest may opt out of arbitration by emailing travel@raidcycling.cc within 30 days after first accepting these Terms.

The notice must include the Guest’s full name, booking number, contact information, and a clear statement that the Guest is opting out of arbitration.

Class-Action Waiver

To the fullest extent permitted by law, disputes must be brought individually and not as a class, collective, consolidated, coordinated, or representative action.

29. Governing Law and Forum

These Terms are governed by Nevada law, without regard to conflict-of-law principles, except where federal law or nonwaivable consumer protections apply.

Court matters not subject to arbitration will proceed in an appropriate court serving Washoe County, Nevada, unless applicable law requires another forum.

30. Privacy and Electronic Records

RAID may use and share necessary personal information to process bookings, operate trips, communicate with Guests, manage safety, meet legal obligations, and work with payment processors, insurers, suppliers, emergency personnel, and government authorities.

RAID’s separate Privacy Policy also applies. Guests consent to electronic communications, documents, records, and signatures and are responsible for maintaining accurate contact information.

31. General Provisions

The version accepted at booking generally governs. RAID may update these Terms prospectively but will not retroactively eliminate vested consumer rights.

If any provision is unenforceable, the remaining provisions remain effective. A delay in enforcement is not a waiver. Guests may not assign a reservation without written approval.

These Terms, the booking confirmation, payment schedule, itinerary, participant agreement, waiver, and applicable supplier conditions form the agreement between RAID and the Guest.

If those documents conflict, the following order applies:

1. A signed customized or private-trip agreement;
2. The booking confirmation and payment schedule;
3. These Booking Terms and Conditions;
4. The published itinerary; and
5. General website content.

No oral statement changes the agreement unless RAID confirms the change in writing.

32. Contact and Formal Notices

A cancellation is effective only when RAID receives written notice at travel@raidcycling.cc.