FREQUENTLY ASKED QUESTIONS

 
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WHAT DOES A RAID TRIP INCLUDE?

Our departures are all-inclusive. All prices 
include hotel accommodation on a double-occupancy basis (single-occupancy is available on most trips for an additional fee), professionally guided rides, on-road
 vehicle support, limited laundry & recovery (massage boots), most meals (excluding alcohol), and ride nutrition/food (hydration, energy bars, etc.). Baggage transfer, porterage and all gratuities at restaurants are also included.

WHERE ARE YOU BASED?

RAID Cycling is located in San Francisco, California, one of the best large cities to ride a bike from in North America. In town? Shoot us a note, we’d be happy to chat about any of our departures - or just head out on a ride.

WHO IS RAID CYCLING?

RAID was started by travel industry veteran Brad Sauber, former founding Head of Rapha Travel. Amongst our staff and contributors we count cycling industry stalwarts, former professional racers, and hospitality elites to provide the most memorable, authentic experience possible. Check out more about our story here, and our team here.

WHAT DO I NEED TO BRING?

Yourself, a road bicycle in good working order, three changes of kit apropos for weather (we’ll be in touch about that), your shoes, a helmet, and an iron will.

WHAT’S YOUR CANCELLATION POLICY?

RAID strives to ensure our guests have the most flexibility when signing up for a cycling adventure. Deposits: Deposits are fully refundable up to 90 days before the trip start date. Within 90 days of the trip, deposits are no longer refundable. Refunds: You can request a refund up to 90 days before trip start. Once within 60 days from the start of the trip, there are no refunds of any kind. Trip Transfers: You may transfer 100% of your payment or deposit to another trip 60-90 days before your trip departure. Once inside of 60 days of trip start, 50% of your trip fee is eligible for transfer. This allows you to credit your payment towards a future trip with RAID.

*A cancellation administration fee of $75 applies to all cancellations from 60-120 days prior trip departure.
This cancellation policy applies to all trips, as well as all other additional services.
The effective date of a cancellation will be the date on which your cancellation notice is received.

Note: Cancellation policy for certain longer voyages and Holiday departures may vary due to high demand for these tours. Our Group cancellation policies vary. Also, please review our Terms and Conditions. We stress the importance of purchasing a travel protection plan to protect yourself from fees in the event you need to cancel your reservation.

Our rights

We reserve the right to cancel or alter your trip at any time prior to your departure date, due to events outside of our control, such as but not limited to: acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; nuclear, chemical or biological contamination; or collapse of buildings, fire, explosion or accident, (together “Events Outside Of Our Control”). We also reserve the right to cancel or alter your trip at any time prior to your departure date (at our discretion), although we assure you that we will endeavor to only do this when strictly necessary.

IN THE EVENT THAT WE CANCEL YOUR TRIP

We will provide you with a $150 credit to use on another RAID trip departing over the proceeding two years. You will also be entitled to: (a) book any other available trip; or (b) receive a full refund of all monies paid; and we will not be liable for any flight or insurance costs you have incurred (it is for this reason that we recommend you delay booking flights and arranging insurance until your trip is confirmed). We reserve the right to stop you from participating on your trip if you: behave in an abusive and/or threatening manner; or engage in illegal activities.

TRANSFERRING YOUR TRIP

Should a business or personal emergency cause you to not be able to go on your trip, you may transfer to any other trip, which: has space available on it; and is scheduled to depart within two years of the trip you originally signed up for. There is no charge for transferring all of your payments to another trip. Transfers made 60 days or fewer in advance will be considered a cancellation, and our standard cancellation policy will apply.

WHAT DOES SINGLE/DOUBLE OCCUPANCY MEAN?

All of RAID’s trips are priced at double-occupancy rates. This means you’ll be sharing a hotel room (with your own bed, of course) every night with another guest on the trip of the same gender. Single-occupancy is available for an additional cost.

HOW MANY GUIDES/STAFF ARE ON EACH TRIP?

Our client/guide ratio is 1:7. So, on a 9-person trip, expect two guides to be attending at all times.

WHAT DOES MY LEVEL OF EXPERTISE NEED TO BE?

We ask that all riders on RAID trips be comfortable riding what most group rides would call a “C” pace (15-18mph), as well as comfortable riding in a small group. Our trips do tend to break up from day-to-day depending on guest fitness level, but guides will never leave a rider behind under any circumstances. Each departure is listed as “Beginner”, “Intermediate”, or “Advanced” with mileage/vertical totals to help you determine which suits you best.

DO I NEED TRAVEL INSURANCE?

You are about to go on a fantastic trip. Isn't it important that you are protected against unexpected cancellations and sudden health emergencies? Our merchant partner WeTravel offers insurance at time of booking. To learn more about that service, please visit HERE FOR INSURANCE. They will provide a quote from Travelex Insurance. The location number to purchase WeTravel's travel insurance is 05-1361.

ARE AIRPORT TRANSFERS PROVIDED?

Yes, we do provide airport transfers on most of your trips the day of and on the last day of the trip-prescribed airports. We will let you know which trips may not include the airport transfers. And overpriced cocktails from airport bars not included.

IF I GET DROPPED OR SIMPLY CAN’T RIDE ANY FURTHER, CAN I GET IN THE FOLLOW VEHICLE?

Yes, one can always #getinthevan, but we do our best to avoid it through encouragement, snacks, and bribery.

DO YOU OFFER BICYCLES FOR USE ON TRIPS?

No, we do not explicitly offer bicycles on our departures, but we happily help facilitate local rentals as well as bike shipping/assembly from trip departure and arrival points.

RETAIL BIKE STORES, CYCLING CLUBS AND COACHING INCENTIVES

RAID does offer collaborations for bike shops, coaches and clubs that includes financial incentives and the team is happy to discuss options with any shop, coach or club.

RAID has experience working with local shops, coaches and clubs to create bespoke departures based on the specific ridership, skill level, age and style of trip desired by the partner. A shop or club can either buy out all or a portion of scheduled trip offerings with a minimum of 8 riders, or RAID can "White Label" trips and assist with marketing material that include the shop's, coach or club's own brand.  Financial incentives include commissions for each booking through the shop OR the opportunity for one or more shop staff to join complimentary for each 8 riders.

MEN’S ROAD BIKE SIZING CHART

RIDER HEIGHT
Feet & Inches Centimeters Frame Size Size
4’10”-5’0” 148-152 48 XXS
5’0”-5’3” 152-160 51 XS
5’3”-5’6” 160-162 52 S
5’6”-5’9” 168-175 54 M
5’9”-6’0” 175-183 56 L
6’0”-6’3” 183-191 58 XL
6’3”-6’6” 191-198 61 XXL

HOW TO YOU BOOK & PAY FOR OUR TRIPS- WeTravel

At RAID cycling, we prefer to be out riding our bikes, thus we use the booking & payment platform WeTravel. A secure and beautiful booking page for our guests. You can seamlessly book and pay for your trip via this booking platform. We can also process refunds quickly with no fees attached.

WeTravel offers the lowest fees in the travel industry by giving our guests an alternative to credit cards. In addition to paying with a credit card, guests can easily pay online with their bank accounts without any fees attached. If you prefer to book using your credit card, RAID does pass along that 2.9% credit card fee to you. This allows us to keep our overall trip pricing lower. Companies typically build this cost into their trip pricing, but we believe our guests appreciate the lower trip value and with the convenience of paying via direct deposit using eCheck or ACH.  Since we are a US based operator, there is no EUR or GBD VAT tax.  *3.9% charge for AMEX.

*If your booking from abroad and do not have a U.S. bank account, and would prefer not to use your credit card, you can make a direct deposit directly to RAID cycling, just send us a note and we will provide the SWIFT code details.

To learn more about WeTravel’s global Data Protection and Security, view HERE

If you have questions about International Pricing and paying in foreign currencies, please visit HERE

LICENSED AND INSURED

RAID cycling goes above and beyond the industry standard when it comes to Professional Liability Insurance and Commercial Vehicle Insurances. All of our global contracted guide staff are covered under our extensive policies as well. In order for us to deliver trips in U.S. National Parks, our General Liability limits far exceed the standard policies. You can trust us with your safety. Our Commercial Auto insurance is provided by Mercury Insurance-TWFG INS SERVICES INC and California Automobile Insurance Company, and our Professional Liability Insurance is delivered by Hiscox Insurance Company Inc. If you would like more information about our insurances, we are happy to provide more info.

In addition to our insurances, RAID cycling is a licensed LLC in the State of California, USA.